1. At our company, we want you to be completely satisfied with your purchase. To facilitate this, we offer a 30-day return policy since the delivery date. In order to be eligible for a return, the item must be in the same condition as it was when you received it - unused and unopened.
2. To initiate a return, please contact us at email@example.com and provide your full name, order number, and reason for the return. Please note that we cannot accept returns without prior authorization.
3. We provide a free return label to make the process as convenient as possible for our customers. If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately so we can make it right.
4. Please note that the original shipping fee is non-refundable unless the product is defective, damaged, or if you received the wrong item.
5. Sale items or gift cards are not eligible for return. Additionally, international sales are final and cannot be returned or exchanged.
6. Once we receive and inspect your return, we will notify you and process the refund on your original payment method within 3-5 business days. Keep in mind that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since the approval of your return, please contact us.
7. We do not offer direct exchanges at this time. If you wish to exchange an item, please return the item for a refund and place a new order for the item you would like.
8. Cancellations can be made within 1 hour of placing your order for a full refund. If your product has already been shipped, we cannot cancel the order and you will need to follow our returns process to receive a refund.
9. If you have any questions about the return process or our policies, please feel free to contact us at firstname.lastname@example.org.