TOC's Shipping Policy

Our Shipping Policy is designed to ensure that you receive your orders in a timely and secure manner. We partner with trusted carriers such as USPS and UPS to provide shipping services to customers in the USA and around the world.

Processing Time:

We understand the importance of prompt delivery, which is why we strive to process orders the same day if they are placed before 2:00 p.m. PST, or the following day if not. Delivery times within the USA typically take 3-4 business days.

Please note that these delivery times are estimates and may be affected by factors beyond our control.

Shipping Cost:

Our shipping rates are designed to be convenient and affordable. We offer free shipping for orders under $50 within the USA
For orders under $50 in the USA, the shipping cost is $5.99.

Incorrect Address:

It is essential to provide accurate and complete shipping information at checkout to avoid delivery delays and inconvenience. The customer is responsible for ensuring that the shipping address provided during checkout is correct, and we cannot be held accountable for orders that are shipped to an incorrect address due to customer error. If an order is returned to us due to an incorrect shipping address, the customer is responsible for the cost of reshipping the order. Please note that shipping addresses cannot be modified after an order has been placed. If necessary, customers should cancel the order and re-order with the correct shipping information.

Lost and Missing Package:

We are committed to working with our shipping carriers to locate lost or missing packages. While we cannot be held responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier, we will do our best to assist customers who believe their packages are missing or stolen.

Customs and Duties:

For international orders, customers are responsible for any customs or duty fees that may apply to their orders. Please note that TOC is not responsible for any additional fees or delays caused by customs inspections.

Order Tracking:

Customers can track the status of their orders by logging into their accounts on our website. Once an order has shipped, customers will receive a shipping confirmation email with a tracking number. This tracking number can also be found in the order history section of the customer's account. If customers are unable to track their orders or have any questions or concerns about the shipping status of their orders, they can contact us at for assistance.

Thank you for choosing TOC for your beauty needs. We are here to provide the best possible shopping experience and want our customers to shop with confidence.